Returns & Exchanges
We want you to love every piece you order from FCTRY, but if the fit isn't right, we offer a seamless 30-day return policy for all unworn apparel. Items must be returned in their original packaging with all tags attached to qualify for a full refund or store credit.
Start Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided and securely pack your items in their original mailer.
Drop Off Your Package
Hand your package to the designated carrier or drop it off at any official collection point within 7 days of receiving your label.
Receive Your Refund
After our quality control team inspects the returned garments, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing